Challenge: Both the MHE and ALEKS platforms were beginning to age, and were in dire need of update. ALEKS required major feature overhauls, integrations, refactoring for performance, and redesign. MHE Connect was to be replaced to meet the needs of our customers (better content delivery, access, identity management, accessibility, accessible content, improved UX and more) in education institutions transitioning more and more to eLearning

Opportunity: Replace aging MHE Connect platform with new SaaS (micro service architecture) LMS while simultaneously shipping major enhancements to the ALEKS platform

Product Strategy: On the ALEKS side, projects were planned based on customer feedback to address needs of customers. Prototyping and usability testing was conducted extensively to verify design and new workflows. Work was mapped and sequenced across six internal engineering teams to execute. Similar to ALEKS, on the MHE side, project charters were planned and approved by major stakeholders, MVP was distilled, design and usability testing was conducted extensively, development took place across 9 distinct, geographically diverse engineering teams. and as a result, MHE Connect2 was born. 

Results: As a result for MHE, the Connect2 platform was born. It met customer needs, increasing customer satisfaction, NPS scores, and sales opportunities. On the ALEKS side, the new student module was launched along with instructor improvements, new workflows, an integrations with 3rd parties such as Respondus to improve remote proctoring. Customers were highly delighted, and the older versions of the application were deprecated.